Standard Terms & Conditions

These Standard Terms & Conditions apply to all services provided by Transforming Thoughts Ltd ("we", "us", "our"). By booking, purchasing, or participating in any service, you confirm that you have read, understood, and agreed to these terms.

1. Nature of services

We provide NLP-informed coaching and non-medical hypnotherapy services for personal development. These services are educational and complementary to, not a substitute for, medical or mental health care. Always consult a qualified medical professional for diagnosis or treatment.

2. Commencement of service

Your service begins once a booking is submitted and payment is made. From that point, we begin pre-session activity which constitutes part of the service. Discovery calls are complimentary and pre-contractual, so they do not constitute commencement of service.

3. Suitability & safeguarding

We reserve the right to refuse, pause, or terminate services where, in our professional judgment, the service is unsuitable.

4. Client responsibilities

You attend sessions voluntarily and are responsible for your own well-being during and between sessions. You must disclose any relevant health conditions, medications, or circumstances that may affect your participation.

Sessions are held online. You are responsible for ensuring a stable internet connection, functioning audio/video, and a quiet, private environment. Technical issues on your side may be treated as a cancellation. Where a session is held in person by prior agreement, you are responsible for your own travel and punctual arrival.

5. Bookings, appointments & delivery

Your booking is confirmed on receipt of a booking form and payment. Sessions begin promptly at the scheduled time. If you arrive late, your session may be shortened or, if too late to proceed responsibly, this counts as a cancellation.

6. Cancellations & rescheduling

You may reschedule up to 48 hours in advance. No-shows or rescheduling within 48 hours, or cancellations at any time, are charged at the full rate.

To cancel or reschedule, use your booking link or email us at support@transformingthoughts.com. It is your responsibility to ensure rescheduling requests are submitted in time via the method provided.

If we need to cancel or reschedule a session due to illness, technical failure, or unforeseen circumstances, the session will be rescheduled to the next available suitable appointment. We are not responsible for any additional costs incurred by you, including travel, childcare, or loss of earnings. No refunds are due where an alternative appointment is offered.

7. Fees, payment terms & refunds

All services are payable in advance. Payments are non-refundable. We may refuse or suspend services until payment is received.

8. Package expiry

Pre-paid sessions or packages must be used within one month of the originally scheduled session unless otherwise agreed in writing. This does not affect your statutory rights.

9. No guarantees

No guarantees are made regarding outcomes or results. Your progress depends on your participation, commitment, and individual circumstances.

10. Intellectual property & session content

All materials, methods, and session content are the intellectual property of Transforming Thoughts Ltd. Client recording of sessions is prohibited unless prior written consent is obtained. Unauthorised recording, reproduction, teaching, or dissemination is prohibited.

11. Data protection

Personal data is processed in accordance with our Privacy Policy.

12. Conduct, termination & refusal of services

We may refuse, halt, or terminate services for persistent lateness, rudeness, harassment, safety concerns, or conflicts of interest. Any refund, if offered, will be limited to services not yet delivered; completed work remains chargeable.

13. Limitations of liability

Except where liability cannot be excluded by law (for example, for death or personal injury caused by negligence), our liability is limited to the fees paid for the service.

14. Complaints & disputes

If you are unhappy with any aspect of our service, please contact us in writing at support@transformingthoughts.com so we can attempt resolution.

15. Governing law

These Terms & Conditions are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.