FAQ
Honest answers, before you book.
The questions I'm asked most, answered plainly.
How long does the work usually take?
Honestly, it varies - for some people, a short, focused piece of work is enough; others are working with something longer-standing and want a steadier process over more time. We agree a starting point and schedule together, not follow something preset before we've even met.
What happens on the free discovery call?
It's a twenty-minute conversation, online, one to one, and it's complimentary and pre-contractual. It's mostly your time - a genuine opportunity to be heard and to talk about what's bringing you here, at your own pace. Near the end, I'll be honest with you about whether - and how - I think I can help. There's no form to complete beforehand and no pressure to book anything afterwards.
Is hypnotherapy safe? What does it actually involve?
Hypnotherapy is a recognised talking-based approach that uses focused relaxation to work with patterns that sit below everyday conscious thought - it isn't stage hypnosis, and you remain aware and in control throughout. It's provided here alongside NLP-informed coaching, as an educational and complementary service. I'm a Member of the IAPCP (International Alliance of Professional Complementary Practitioners) and practise within their published Code of Conduct.
Is hypnosis necessary during sessions?
No, not always - although using hypnosis can be more effective, since around 95% of the brain's activity sits below the threshold of conscious awareness. When we work with things at that level, the patterns that actually run your behaviour are being addressed at a fundamental level. There's peer-reviewed research behind this too, including its limits - see The Research Behind This Work for the detail.
What is NLP-informed coaching?
NLP is short for ‘Neuro Linguistic Programming’. It is the study and modelling of how we gather and filter information through our five senses (neuro); how we make sense of that information through language and communication (linguistic); and how we pattern our thoughts and behaviours to achieve desired results (programming).
NLP-informed coaching explores the relationship between how we think, communicate, and behave, through observation and well-crafted questions that draw information rather than prompt or lead answers, and techniques. It does not require hypnosis although the combination can lead to more effective desired outcomes.
Can you guarantee results?
No - and I'd be cautious of anyone in this field who does. What I can offer is a structured, personalised process, drawing on proper training, and my full attention and honesty throughout it. Outcomes depend heavily on your own involvement and circumstances, which is exactly why the work is built around you rather than sold as a fixed promise.
Is everything confidential?
Yes. What's discussed between us is kept confidential, in line with the standards set out in my Informed Consent & Client Agreement and Privacy Policy, and with the exceptions any responsible practitioner must observe - for example where there's a serious risk of harm, or where disclosure is required by law.
What information do you collect, and when?
Very little, up front. There's no booking or onboarding form collecting personal or health details directly on this site - the discovery call is the only initial point of contact. If we agree to work together, a proper booking and onboarding process follows, collected with your consent and handled in line with our Privacy Policy.
What's your cancellation policy?
You can reschedule up to 48 hours before a session. No-shows, rescheduling within 48 hours, or cancellations at any time are charged at the full session rate, and payments are non-refundable - this is covered in full in the Terms & Conditions. If I need to cancel or reschedule, your session is moved to the next available appointment at no extra charge.
Do you work with children or under-18s?
Not through this site at present. Support for under-18s isn't something offered here currently.
Is this a substitute for medical or psychiatric treatment?
No. NLP-informed coaching and hypnotherapy are educational and complementary services - they don't diagnose or treat medical or mental health conditions, and they aren't a replacement for care from your GP or another qualified medical professional. If you're managing a diagnosed condition, please keep your GP involved - I'm always happy to work alongside that, not instead of it.
Do you use AI in sessions?
No. AI has a place in how this practice runs day to day (research, admin, this website design/maintenance) and I won't pretend otherwise. But every session is delivered by me, personally, with nothing automated, templated or AI-generated in the room. That's a line I hold on principle, not a marketing claim.
Where are sessions held?
Online, over video call, wherever you are in the UK, at a time arranged directly with you. In exceptional circumstances an in-person session can be arranged by agreement - ask about this on your discovery call.
Still have a question that's not answered here?
The easiest way to ask it is on the free call itself.
Book your free discovery call